We offer exchanges or refunds on merchandise (excluding products purchased at 30%OFF or more) within 14 days of purchase date or within 7 days of the postmarked delivery date.
All return merchandise must be unworn, in pristine condition, with original packaging, & all tags attached.
ITEMS PURCHASED AT 30% OFF OR MORE ARE FINAL SALE. NO RETURNS
Customer is responsible for all return shipping charges. COD's will not be accepted.
Flat rate shipping fees are non refundable and will be deducted from your refund.
We recommend that return parcels be fully insured, with a tracking number. Shoe La La will not accept liability for shipping loss or damage of returned merchandise. We will not assume responsibility for reimbursement of merchandise without proof of delivery to our premises.
For US returns, please mark the parcel “Canadian goods return”. Duties charged as a result of mislabelling, will be deducted from your return amount.
Please fill out the Return Card that came with your purchase. Be sure to include it with your return item and send to:
Shoe La La
499 Baker St
Shoe La La reserves the right to reject any returns that do not comply with our return policy.
Returns that do not meet these conditions will be returned to the customer at their expense.